Privacy Policy

We collect various types of information to provide and improve our services:

Information You Provide:

• Account Information: Name, email address, phone number, password, and profile photo
• Profile Details: Service categories, skills, experience, business information, and certifications (for providers)
• Identity Verification: CNIC, documents, and background check information
• Payment Information: Bank account details, card information, and transaction history
• Booking Details: Service requests, addresses, preferences, and special requirements
• Communications: Messages, reviews, ratings, and support conversations

Information Collected Automatically:

• Device Information: IP address, device type, operating system, and browser type
• Location Data: GPS location for real-time tracking and service matching
• Usage Data: Pages visited, features used, search queries, and interaction patterns
• Cookies: Preferences, session data, and analytics information

We use collected information for the following purposes:

• Service Delivery: Facilitate bookings, match clients with providers, and enable service completion
• Payment Processing: Process transactions, calculate fees, and manage provider payouts
• Communication: Send booking confirmations, updates, notifications, and support messages
• Safety & Trust: Verify identities, conduct background checks, and prevent fraud
• Platform Improvement: Analyze usage patterns, enhance features, and fix technical issues
• Customer Support: Respond to inquiries, resolve disputes, and provide assistance
• Marketing: Send promotional offers, service updates, and personalized recommendations (with consent)
• Legal Compliance: Meet legal obligations, enforce terms, and protect rights

We share your information only in the following circumstances:

With Other Users:

• Clients can see provider profiles, ratings, and service details
• Providers can see booking details and client contact information
• Both parties can view each other's location during active bookings

With Service Providers:

• Payment processors (Stripe, JazzCash, Easypaisa) for transaction handling
• SMS and email service providers for communications
• Background check services for provider verification
• Cloud hosting providers (AWS, Google Cloud) for data storage
• Analytics tools (Google Analytics) for usage insights

Legal Requirements:

• When required by law, court order, or government request
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with business transfers or acquisitions

We never sell your personal information to third parties.

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Passwords are hashed, and sensitive data is encrypted at rest
• Access Controls: Limited employee access with authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: 24/7 system monitoring for suspicious activities
• Compliance: Adherence to data protection regulations and best practices

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your data in certain situations
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@madadgar.pk. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience:

Types of Cookies:

• Essential Cookies: Required for platform functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our platform
• Marketing Cookies: Deliver relevant ads and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

Other Technologies:

• Web Beacons: Track email opens and engagement
• Local Storage: Store data for offline functionality
• Device Identifiers: Recognize your device across sessions

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Third-Party Integrations:

• Google Maps for location and navigation
• Social media platforms for sharing and authentication
• Payment gateways for transaction processing
• Analytics and marketing tools

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform safety

After account deletion, we may retain certain information for legal, audit, or backup purposes. Personal data is anonymized or deleted within 90 days of account closure unless required by law.

Madadgar is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately.

If you believe a child has provided information to us, please contact us at privacy@madadgar.pk.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or platform notification
• Request your consent if required by law

Continued use of the platform after changes constitutes acceptance of the updated policy. We encourage you to review this page regularly.

Your information may be transferred to and processed in countries outside Pakistan. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

For privacy-related questions, concerns, or requests, please contact us:

We aim to respond to all privacy inquiries within 30 days.